Please take time to read carefully the following terms and conditions for your own information and protection. It is your responsibility to ensure that you have read and understood the various terms associated with your contract before placing any bookings.
GENERAL TERMS AND CONDITIONS
The flights (excluding low cost flights) shown on this site are ATOL protected by the Civil Aviation Authority. We act as agents for licensed tour operators. As travel and disclosed retail agents we act only as Agents for the Principals actually providing the relevant services and with whom your contract will be made. We shall not be liable for any act or default on the part of such a Principal or its agents or servants. All holidays shown are subject to availability. When booking the lead passenger must be 18 years old at the time of departure.
In accordance with the US Department of Homeland Security, all customers travelling to America must apply for a VISA waiver in advance.
1. Your Holiday Contract
1.1 When you make a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English Courts.
Explorer Travel acts at all times as a booking agent or disclosed retail agent on behalf of the supplier(s) involved with your holiday booking. As a booking agent or disclosed retail agent, the company’s role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s’) inability to honour the contract, then Explorer Travel will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, Explorer Travel cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with Explorer Travel, which will be restricted solely to the above mentioned role of the company as a booking agent or disclosed retail agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.
When making your booking we will arrange for you to enter into a contract with the supplier (tour operator/airline or other supplier) named on your booking summary. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. Details will be given at the time of booking. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them.
You may wish to purchase flights, hotel, car rental, transfers or other services on our website. Each component will be provided by different third party providers of the products you have selected. Your contract will be with the individual suppliers and not with us. Since you create your own travel arrangements by adding each component separately to create your own bespoke booking, this is not a package and therefore you are not protected under the Package Travel Regulations; and unless you book a Flight-Plus, your booking may not benefit from ATOL protection either. Until a component has been confirmed by the individual supplier, no contract has been formed.
2. Payments & Deposits
2.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.
We do not make any charges for payments by debit card. Payments by credit cards are subject to a 2.5% handling fee.
If you do not pay your outstanding balance within 7 days after the due date, we reserve the right to cancel your booking at loss of deposit.
3. Passports, UK citizens, visas and health
3.1. It is incumbent upon you to ensure that you meet the passport, visa and health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change).
The name in your passport must match the name on your flight ticket/voucher otherwise you may not be permitted to travel and your insurance could be invalid. If you’re a British citizen you need a full, ten-year British passport and it must be valid for six months from the date of your return to the UK. All passengers, including babies and children require their own passport. If someone in your group changes their name after you have booked, tell us and we will arrange for the flight ticket/voucher to be reissued. Amendment charges will apply. If you have already received the flight ticket/voucher, return it and we will send one in the correct name. There may be a fee for this change. If your passport has an Israeli stamp, you may be refused entry to some countries. Certain countries impose restrictions for a lone parent travelling with one child and additional information should be sought. For further information visit the Passport Service website at www.ips.gov.uk. If you do not have a UK passport you should always check with your own Embassy, High Commission or Consulate before you book.
The best place for up-to-date information on visa and travel advice is the Foreign Office. Visit www.fco.gov.uk/travel or call 0845 850 2829. There may be specific entry requirements for under-18s, depending on your destination. For example, if a young person is travelling without both parents, there may be extra costs and they may need extra legal documents such as an affidavit from a notary public. Always check with the Embassy or Consulate of the country you’re travelling to before you book. Certain countries require you to buy a Tourist visa prior to, or on entry to that country. Different charges apply for different countries.
Additionally, some countries now charge a local or departure tax. Explorer Travel cannot accept any responsibility should you be entry or be deported due to non-fulfilment of the above.
Any passenger booking a flight (with or without a hotel) is required by Law to provide their full passport number, nationality, start date and expiry date. These details can all be provided on the Booking and Authorisation form that we send you prior to placing your booking. Failure to provide this information may result in you being charged at the airport by the relevant airline. Explorer Travel will not be held responsible should you fail to provide us with the passport information prior to your holiday. Having provided this information to you it is very important that you ensure you carry the right documentation with you such as your passport (or equivalent ID card) and any visas required. Explorer Travel cannot accept any responsibility should you be denied boarding or be deported due to non-fulfilment of the above.
3.2. At the time of booking it is the customer’s responsibility to advise us of any special mobility requirements for flights, transfers or hotels. Please note that these cannot be guaranteed as they are at the discretion of the individual supplier.
4.1 We recommend that all passengers are adequately insured before travelling abroad. The latter is usually a prerequisite for most tour operators, who reserve the right to deny travel when proof of insurance cannot be provided. Many Principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
5. Travel Documents
5.1 Prior to travelling, customers must print out and ensure that they travel with the correct documentation required for each element of their holiday, ie accommodation voucher, flight voucher, transfer voucher and/or parking voucher. The booking confirmation email is not sufficient and Vouchers contain important information therefore customers must take these with them on holiday.
6. Flights, times and tickets
6.1 Flight times and prices shown are provisional and may be subject to change, as per the tour operators’ booking conditions. If after making your booking we are advised that an aircraft will stop en route we will advise you as soon as reasonably possible. However, the Tour Operator states that such a change will not constitute a significant change. Any changes in flight prices from the time of search will be indicated on the booking page before you make payment. For flight bookings, please reconfirm your flight times 48 hours prior to departure as per the tour operator’s/airline’s instructions. This applies to both your outbound and inbound journey, as changes to flight times may occur while you are abroad. Tickets are generally issued by the tour operator between ten and fourteen days prior to departure, however they still reserve the right to issue documents at the airport. Please contact us one week prior to your departure if you have not received any travel documents. You are subject to the airline supplier’s terms and conditions upon booking. For further details about luggage, please contact us or visit the applicable airlines website.
6.2 In the event of cancellation of your flight by the airline or if you choose to cancel, any Flight Admin Charges (as detailed on your receipt and at the time of booking) are non-refundable.
6.3 Charter Flights – When you book your flight through us, we act as agent for the charter flight provider who holds an ATOL. The contract will be between you and the charter flight provider.
6.4 Online Check-in & Boarding passes – Many flight operators do not issue paper tickets and you will be required to present your Booking Reference at the airport check-in desk. Certain low cost carriers insist that you check in online and print all boarding passes prior to your flights. Failure to do this may result in you being charged additional fees during check in at the airport before they will allow you to board. Explorer Travel will not be liable for any costs you may incur following your failure to present boarding passes/other required documentation to the relevant airline. Additional charges may also apply for checking in at the airport.
7.1. We, Hays Travel Ltd trading as Explorer Travel, will act as a disclosed retail agent in the booking of your accommodation. These terms of business set out the basis on which we arrange your accommodation, acting as a disclosed retail agent. Your contract will be with the accommodation provider/owner (referred to from now on as the Principal) and their booking conditions will apply. We advise you to obtain and read these. Please ask us for a copy if you do not have one. As a disclosed retail agent, we accept no responsibility for the provision of the accommodation by the Principal with whom you have a contract. All accommodation that we provide, or that is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the Principals of the accommodation. We are free to accept that offer on behalf of those Principals or to reject it. We reserve the right to alter any of the advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.
When you have chosen your accommodation and you make a request to us to book it, you must pay the full cost of the booking in full if you are booking within 14 weeks of your arrival date, or a deposit if it is outside 14 weeks before departure. Your booking is confirmed and a contract between you and the Principal will exist when you have seen the confirmation booking and received a confirmation email confirming the booking. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as a disclosed retail agent, we have no responsibility for any errors in any documentation except where an error is made by us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Principal who may cancel your booking and charge the cancellation fees set out in the booking conditions. Payments by credit card will attract a credit card charge of 2.5% and are non-refundable if you cancel your booking or it is cancelled by the Principal.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
7.2. Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive this during the hours of 9am to 5pm. The Principal may charge the cancellation or amendment charge shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements) and in addition you must pay us the cancellation or amendment charge as stated in section 10.
7.3. With regard to changes and cancellations made by the Principal, we will inform you as soon as reasonably possible. If the Principal offers alternative accommodation or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the Principal will assume that you have accepted the change. In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance of your booked hotel, a substitute hotel of the same rating will be offered by the Principal.
7.4. Your contract is with the Principal and its booking conditions apply. As disclosed retail agent, we accept no responsibility for the provision of the accommodation by the Principal. Our responsibilities are limited to making the booking in line with your instructions. We also do not accept responsibility for any information about the accommodation that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
7.5. The booking information that you provide to us will be passed on only to the relevant Principal or other persons necessary for the provision of your accommodation. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide you’re booking. In making this booking, you consent to this information being passed on to the relevant persons.
7.6. If you are placing a booking with us for Accommodation Only with no other products, it is unlikely that this booking will carry any financial protection. Explorer Travel cannot be held liable for any financial loss incurred by you, should the principal used cease trading prior to, or during your accommodation stay. Please check with us prior to booking.
7.7. These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Ireland law, as applicable.)
7.8. If you have to collect keys for your booked accommodation from a different address location, customers will be responsible for all additional transfer costs incurred.
7.9 The hotel ratings shown on our website are from our suppliers own rating system and may not be the official rating of the accommodation. Star ratings and standards can differ from country to country and a 4 star accommodation in one country may not be the same standard of a 4 star in another. Explorer Travel cannot be held responsible for any misunderstandings relating to official or our suppliers own ratings.
8. Package Holidays and other holiday related products (“Holiday Products”)
8.1 When you purchase a Holiday Product please remember that, in addition to these terms, you will be subject to the terms and conditions of the third party supplier, such a supplier could include a tour operator or an airline. Please contact our Customer Services who will be able to provide those terms and conditions to you on request.
We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking.
Where the supplier of the Holiday Product allows you to cancel or modify a Holiday Product or service you must contact Explorer Travel in writing of such a request. Unless we receive such a written request Explorer Travel will be unable to effect that request. Please note that because the contract for the Holiday Product is between you and the supplier, Explorer Travel has no discretion in deciding whether the Holiday Product can be cancelled or modified.
Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of Explorer Travel or its suppliers.
Please note, some of our Holiday Products are sold “subject to availability” what this means is that we do not confirm your order immediately (your first confirmation e-mail will just be an acknowledgment of order) but we will pass your details onto our suppliers who will check to see if the Holiday Product is available, if it is they will book it for you, if it is not they will revert to you directly.
If it is not possible to get tickets for Holiday Products to you (e.g. because your travel date is imminent) we may insist that you have an “e-ticket” generated. This means that you will have to pick up your ticket at your point of departure. There may be an additional fee for this service.
8.2 Tailor Made Holidays and other holiday related products (Holiday products)
During your booking journey on our website or when dealing with one of our agents you may be presented with a selection of flights, accommodations, transfers, car hire and many other travel related products. On selecting any of these products you will be presented with an individual price for each component selected. Selecting 2 or more of these products and building your own holiday itinerary does not create a package holiday as none of the individual components selected are linked and have been provided by different third party suppliers.
9. Check-in/out, Room Allocation & Facilities
9.1. The standard international practice regarding check-in and check-out times is to let rooms from midday to midday. However times frequently vary depending on establishment. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12 noon on the day of departure. Therefore, if you check in to the accommodation immediately after a night time flight, this would normally count as one night’s accommodation, and hence the hotel must be booked from the day before. Similarly if your return flight is at night you will normally be required to vacate your room by 12 noon (sometimes earlier) prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management. Depending on the flight arrival and departure times that you have selected, you may miss a meal if you have booked All Inclusive, Half Board or Full Board.
9.2. No room specifics such as a balcony or terrace, view type (e.g. sea/land) can be guaranteed unless otherwise specifically stated in the room type description.
9.3. Rooms sleeping up to 4 people: some hotels have rooms that sleep up to 4 people. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp bed, sofa beds or rollaway beds. In some hotels, 3rd and 4th beds may only be suitable for a child. Rooms for up to 4 persons may not be any larger than twin or double rooms so space is likely to be limited.
9.4. If incoming flights are delayed, resulting in a later than expected hotel check-in, please advise either the hotel or the accommodation supplier using the numbers shown on the accommodation voucher as the accommodation may otherwise be released.
9.5. Please note that no refund can be claimed if guests stay at the accommodation for a shorter period than that for which they have booked.
9.6. You may find that if you’re travelling outside of peak holiday periods, i.e. low season, some facilities both in your hotel and resort may not be available and any entertainment provided may be more low-key. Hoteliers may also remove facilities at certain times due to low demand and/or low occupancy levels, without notification.
9.7. Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to hotel before you check out. Any local and/or city taxes due must be paid to the hotel directly and are not included in the booking.
9.8. Please note that some passport holders must be legally married in order to share a double room in a hotel in certain countries. Please check with the relevant Consulate for more information. In the above case, the hotels will not accept such reservations on check-in. If there is availability, 2 single rooms will be provided at additional cost to the clients.
9.10. Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.
Safety standards in some countries may differ from those applicable in the United Kingdom We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.
10. Special Requests
10.1 In some instances, specific special requests should be communicated with us prior to booking, if those request/needs will have a bearing on the customer’s decision to actually stay in a specific hotel. If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Principal, but we cannot guarantee that they will be met and we will have no liability to you if they are not.
11.1 Please be aware that the booking conditions of the Principal will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause to the accommodation. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the Principal or any third party as a result.
12. Changes and Cancellations
12.1. Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking, the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable administration charges
Bookings made with low cost carriers are subject to 100% cancellation charges from the moment they are booked. Other amendments or changes to your booking must be received in writing from the lead named passenger. Charges may be levied by the tour operator or by your chosen suppliers, for which you will be advised at the time of the amendment. All administrative charge quotes are subject to change by either Explorer Travel or our suppliers without notice on a daily basis.
12.2. As Explorer Travel act as booking agent or disclosed retail agent for the individual elements of your holiday and as customers are required to agree to the Terms & Conditions of the relevant supplier at the time of booking, we are therefore not defined as the ‘Principal’ within ABTA’s Code of Conduct, section 3.
12.3. Any changes or amendments to your flight times which are received less than 24 hours before departure may affect you if you have booked airport transfers as there may not be enough time for the transfer supplier to contact their local agent in resort. Any out-of-pocket travel expenses incurred as a result may need to be claimed through your Travel Insurance policy.
12.4 Changes or Cancellations by the Supplier
We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.
13. Customer Service & Complaints Procedure
13.1. If you do not receive a booking confirmation email from us within 48 hours you must let us know as failure to do so may lead to missed emails about your booking which we cannot be held responsible for. It is your responsibility at all times to ensure that your email address remains active. If your email address changes, you must advise us immediately and similarly let us know if you do not receive our acknowledgment of your email address change within 48 hours.
13.2. We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint whilst you are in the resort you must firstly report it immediately to the accommodation management and the local representative of the supplier. If the problem cannot be resolved at the time you must telephone the emergency number provided on your accommodation voucher. The matter must be put in writing to Explorer Travel within 28 days of returning to the UK. Please note that you should allow 28 days for a response so that all issues raised can be concluded and resolved. The contract for your accommodation is between you and the Principal and if you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation (if applicable) you may be entitled to, may be reduced or you may not receive any at all depending upon the circumstances. If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see clause 12.
13.3. If you incur any out of pocket expenses when in resort, you must obtain and keep any receipts detailing each cost. Failure to send in receipts as part of a complaint could waiver your right to claim back any monies owed.
13.4 We are a Member of ABTA, membership number L3832. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with, this contract. Further information on the Code and arbitration can be found on ABTA’s website www.abta.com. The arbitration scheme is administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by IDRS within 13 months of the date of your return from holiday.
14. Financial Protection
14.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Please ask us about the protection that applies to your booking.
We provide security for Flight Plus bookings by way of an ATOL (number 5534) administered by the Civil Aviation Authority (see section below on Flight-Plus Bookings). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a Flight-Plus (see below). Where necessary, we will add supplier failure insurance to your booking automatically. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation.
14.2 ATOL Protected – We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
14.3 Flight Plus Bookings – Booking a Flight-Plus provides you with protection under our ATOL (number 5534) in the event of supplier insolvency, but we are still acting as agent for the individual suppliers and a Flight-Plus booking does not constitute a Package.
We have arranged ATOL protection for our Flight-Plus holidays (our ATOL number is 5534). A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers (i.e. not a package holiday). When you make a Flight-Plus booking through we will give you an ATOL Certificate showing what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. On all Flight Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the suppliers.
An ATOL Protection Contribution of £2.50 per passenger is payable to the CAA on Flight-Plus bookings and this will be reflected on your booking summary as a charge for “Flight Plus”.
For more details as to when a Flight-Plus exists and the protection provided under the ATOL scheme please see www.caa.co.uk
15. Force Majeure
15.1 We will not make compensation payments for any cancellation/changes caused as a result ‘force majeure’. Force Majeure means any inability by us to perform our contractual obligations resulting from any cause or reason whatsoever beyond our reasonable control. This includes, but is not limited to: acts of war; (whether war is declared or not) ;the threat of war ;riots ;civil disturbances; industrial disputes ;terrorist activity; natural disasters; fire; inclement weather; technical problems to transport; airline failure; closure or disruption to airspace or airport.
16. Data Protection Policy
17. User Agreement governing the use of the Explorer Travel website
When placing a booking you undertake to us that the details you have supplied are correct, including passenger names, dates and credit or debit card details.
If there are changes to the details supplied, it will be your responsibility to contact us and request changes. Please use our contact page.
Explorer Travel will put its best endeavours to find and rectify any errors and omission as quickly as possible. However because of the sophisticated technology required, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case Explorer Travel shall reserve the right to cancel that contract and the customer will not have any liability to this regard.
It is your duty to ensure that the products you select and book on our website match your required dates and destinations. Explorer Travel does not accept any liability for incorrect products booked.
Explorer Travel does not make any warranty that the website is free from infection by viruses or any other software that has contaminating or destructive properties.
Our Online Booking services are provided on an “as is” basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.
For further Government travel advice, please visit this website: KnowBeforeYouGo
Your holiday/travel booking does not include Travel Insurance unless specified prior to purchase. You agree not to hold the tour operator or Explorer Travel responsible for any costs incurred by your party due to your failure to take out adequate travel insurance and to indemnify the tour operator and Explorer Travel for any costs incurred by them due to your failure to take out adequate insurance cover. You agree to arrange travel insurance comparable to that offered by the tour operator.
Advanced Passenger Information
For security reasons, the US, most EU States, and other countries now require airlines to provide details about their passengers before they travel. This is known as Advanced Passenger Information (API). API is designed to enhance border security by providing Border Control Agencies with pre-arrival and departure manifest data on all passengers. The API requirements vary from country to country. The Advanced Passenger Information we collect from you includes your passport details and for customers travelling to the USA, the 1st nights address in the USA. It is important that the information provided is accurate so you pass through check-in at your departure airport and Immigration on arrival in the USA without delay. We strongly recommend that you provide the Advanced Passenger Information no later than 7 days before departure. (If you have booked within 7 days of departure your details will be collected at check-in). All information provided by you, or on your behalf by a designated third party, must be true and correct. Explorer Travel will not be responsible for any refunds or costs you incur if you are denied boarding due to your failure to provide Advanced Passenger Information or if the information you provide is inaccurate. Accurate completion of the Advanced Passenger Information (along with satisfying all other entry requirements such as holding any required visa and valid passport) establishes that you are eligible to travel, but does not establish that you are admissible at the port of entry at your destination. Upon arrival at your destination, you will be inspected by a Customs and Border Protection officer at a port of entry who may determine that you are inadmissible for any reason under the laws of the country you are visiting.
Passport and Visa Requirements.
It is your responsibility to ensure that you have valid travel documents to cover the entire period of your stay outside of the U.K. Most countries now require that you have a minimum of 6 months validity on your passport at point of return to your originating point of departure. However, many countries have different regulations that may require a longer or shorter validity than that shown above. You must check country specific entry requirements by visiting www.passport.gov.uk or the relevant countries embassy. Some countries also require an entry or exit Visa to be arranged prior to travel. You agree to indemnify Explorer Travel against any costs incurred by yourself by your failure to hold the correct Passport and Visa documents required to gain entry into a specific country(s) of travel.
You agree to visit your General Practitioner (G.P.) for up to date information regarding the required or recommended vaccinations and or medications for travel to specific countries. Certain countries require a valid vaccination certificate to be produced to enter that country. You agree to indemnify Explorer Travel against any costs incurred by yourself due to your failure to produce these documents to gain entry into the country of travel.
Travel to or via the USA
Most British Citizens visiting the US for less than 90 days do not require a visa as they qualify for the Visa Waiver Programme (VWP). However, exclusions apply. People with criminal records (including spent convictions) and those who have been arrested, including driving offences, may require a visa and should consult the US Visa Section. For further details www.usembassy.org.uk All travellers, including children, require their own individual machine-readable passport to travel visa-free. Visa Waiver Programme (VWP) travellers must obtain authorisation to enter the US, through the Electronic System for Travel Authorization (ESTA). This is done at https://esta.cbp.dhs.gov and must be completed at least 72 hours before entering the US. It can be applied for at any time. ravellers born in the USA and who hold dual citizenship with the USA must enter and depart the USA on their US passports. We cannot be held responsible if you fail to obtain the relevant authorisation to enter or exit the USA and are subsequently refused entry.